Home › Our Process
How a project actually goes
Most people hire a waterproofing company once in their life. Here is the whole sequence in advance — what happens, when, and what you will be asked to decide — so nothing on the day is a surprise.
You tell us what you see
Call or use the form. Describe what the basement is doing, when it does it, and how long it has been happening — and if you have photos of a leak in progress, send them. From a good description we can usually say up front whether it sounds like a small repair or a drainage project, and roughly what the visit will focus on.
What we will ask: age of the house, foundation type if you know it (poured concrete or block), whether there is a sump, and whether the basement is finished.
The free assessment
About an hour. We look at the inside walls and floor joint, any cracks and staining, the sump and its discharge; then outside at grading, downspouts, window wells and where the water logically goes on your lot. We explain what we are seeing as we go — plain language, no jargon you have to look up afterwards.
- Bring anything relevant: inspection reports, previous quotes, photos from past leaks.
- Clear a path to the foundation walls where you can; nothing else needs preparing.
- Ask anything. This is the point where you should understand exactly what your basement is doing and why.
Scope and quote
You receive a written scope: which walls or sections, which method and why it is the right one, the materials, the linear feet or units, what happens to the slab / lawn / landscaping afterwards, and the price broken into its parts. If a smaller repair would solve it, that is what the quote says.
Take the time you need; get a second opinion if you want one — the quote is not a pressure device.
Booking the work
Interior work, crack injection and sump projects can be booked any month. Exterior excavation is booked for the unfrozen season, roughly April to November; winter assessments hold the earliest spring slots. Before the work day you get a start date, the expected duration, and a short list of what to move or protect.
The project itself
Interior: the work area is sealed off with poly, floor protection goes down, the slab edge is opened, drainage and membrane installed, the sump set, and the concrete restored. Two to three days for a typical perimeter; you keep normal use of the house.
Exterior: utilities are located, then the trench opens along the treated walls; wall prep and repair, membrane, drainage board, new weeping tile, backfill and grading. Two days for a single wall to about a week for a full perimeter, weather permitting.
Crack injection: ports set, resin injected, surface dressed — a couple of hours, effective immediately.
Walkthrough and cleanup
Debris hauled away, the site left broom-clean, and a walkthrough of exactly what was done: where the system runs, how the sump behaves, what to keep clear outside, and what would be worth a call if you ever see it. You should be able to explain the fix to the next owner of the house.
Eight questions to ask any waterproofing contractor
Including us. A company that does this properly will have quick, specific answers to every one of these — and will not mind being asked.
If the answer is a product name instead of a location on your foundation, the diagnosis hasn't been done yet.
Interior, exterior or injection — each has a reason to be chosen. You should hear the reason for your house, not the reason it's what they sell.
Linear feet, depth, materials, what happens to the slab or the lawn afterwards. Verbal scopes grow on invoice day.
Honest contractors name the limits — an interior system manages water, it doesn't stop it touching the outside wall. Silence here is a warning.
The right answer is “away from the house, onto grade that slopes off, never into the sanitary sewer.” Anything vaguer means they haven't looked.
Dust barriers, floor protection, debris removal — part of the job or an extra? It should be part of the job.
You want to hear how a callback is handled in plain terms — who comes, when, and at what cost — not just the word “warranty.”
A walkthrough of what was done and what to watch for should be standard. If the crew leaves without one, ask for it.
Useful before the assessment
Interior vs exterior
The two main systems compared honestly, so the recommendation makes sense when you hear it.
CompareFAQ
Costs, insurance, seasons, permits and finishing after repairs — the questions everyone asks, answered short.
ReadHomeowner guides
Reading your basement's symptoms and doing the free parts yourself before we ever arrive.
BrowseStep one is free and takes an hour
Book the assessment; the rest of the process only starts if the written quote makes sense to you.